Online remote support
In addition to support by telephone or Skype, we also offer the use the proven capabilities of its online remote support. By using the Remote Admin tool our support team has direct access to DDScad on your computer and can explain to you the optimal solution within your specific project environment.
By telephone or Skype
As trained and certified professionals, our support team is always able to understand your challenges. The combination of technical know-how and in-depth product knowledge makes them ideal contact for your questions. Of course, support is also available via e-mail.
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Support
A major reason for the success of DDScad is undoubtly in the quality of technical customer support; our support team enjoys an excellent reputation amongst our users and distribution partners. In order to maintain these high standards, we will continue to provide top quality customer support via our skilled team of professional engineers, technicians and product specialists.
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Support & maintenance contract
Our support team will always find a solution to your challenges. Whenever you are stuck or facing difficulties when planning your projects, our engineers can assist you in providing quick and easy solutions, without you loosing too much productivity.
To receive priority support, an active software maintenance contract is required. Please contact your local sales representative for more details if you wish to join our program. Support is available during working hours, Monday to Friday, excluding statuary holidays. Our support team always aims to resolve your problems as quickly as possible.